Community Roots is a safe space where people learn, listen to and support each other. We are here to support you on your own journey, to learn more about yourself to work towards a happier life. To help us provide this service we ask that all students and staff adhere to the college Code of Conduct.

We expect you to:

  • Register with us prior to commencing courses, letting us know of anything that we can do to assist you and improve your experience with us.
  • Let us know when you cannot attend sessions.
  • Keep us updated with any changes of contact details, e.g. phone number.
  • Behave in a courteous and considerate manner in order to foster mutual respect and understanding between all of our learners, peer volunteers and staff.
  • Respect the rights, beliefs and opinions of others.
  • Not behave in any way which may be considered threatening or disruptive.

You can expect us to:

  • Deal with your enquiries in an efficient, professional and friendly manner.
  • Provide information on further wellbeing offers in your area.
  • Ensure that our courses are clinically informed and lived experience that aim to promote wellbeing, hope and opportunity.
  • Provide support for your specific needs if you tell us about a disability or learning difficulty.
  • Provide a safe and healthy environment that is free from discrimination.

Joining our courses online

  • Try to arrive punctually to sessions.
  • Before joining a session, please find a quiet private space where you will be have no interruptions from others for the duration of the session; this is important for the confidentiality of everyone in the group and to minimise distractions.
  • Consider how you might handle unexpected interruptions, such as the door bell ringing or any potential phone calls.
  • Find a plain and neutral background as possible. Check that you have no personal items on show (e.g. photos) or any items that might identify others or your location.
  • Ensure that you are appropriately dressed and there are no offensive items or logos in the background.
  • Do not share course/workshop joining instructions with anyone else or post them online.
  • Only students who are enrolled on a particular workshop and have been sent the joining instructions may attend the particular course/workshop, to increase internet safety and avoid disruption.
  • Respect other student’s online privacy.

We pride ourselves on being an inclusive and non-judgemental space where everyone feels supported and included. We would encourage our learners to draw our attention to any instances where they feel this hasn’t been the case.